CDM Stravitec is a leading international company in noise and vibration isolation systems for building construction and industrial applications. CDM Stravitec is active in engineering, production and implementation of resilient systems in more than 30 countries worldwide with 8 own foreign subsidiaries, 2 assembly workshops and 1 manufacturing plant, employs about 50 people, and is recognized to be the market leader in its field.
Job Description
To support our worldwide activities, we are currently looking for a self-motivated Key Account Engineer to join our growing team and help us to support our global expansion. You will be responsible for providing technical, product and business knowledge towards assigned sales branches and distributors (= accounts) to support sales process and strengthen customer relationships. You will also be responsible for managing the delivery of the ordered projects within the agreed delivery time and budget. In this position, you will work closely together with your accounts, the team of product managers to design and provide the most optimal CDM Stravitec solutions and the production manager. A willingness to work in a team environment, following the standards we have in place is a must. A “can-do”, customer-service attitude is crucial. You will be reporting to the Operations Manager.
Duties & Responsibilities
Account Management
Provide technical support to support pre-sales and post-sales processes of accounts
Function as a frontline technical resource for “best practice” and informal accounts’ questions
Address all account’s queries on time
Analyze technical project specifications, formulate and design the optimal technical CDM Stravitec solution, with assistance of the responsible product managers and draftsmen
Provide accounts with technical and commercial offers for the CDM Stravitec solution
Liaise with accounts to identify new business and increase sales
Liaise with accounts to identify needs in their respective markets
Provide product managers with accounts’ feedback to help identify potential new features or products
Maintain and develop a computerized database
Keep track of sales performance metrics
Identify solutions to reduce support costs
Project Management
Ensure production is done conform final design and with the required quality by preparing a full production file
Coordinate purchases with purchase officer
Follow-up on purchases and production and coordinate with administrative and logistic responsible to ensure on-time delivery of the CDM Stravitec solution within defined cost budget
Report on upcoming projects with the aim to plan production, stock and identify critical bottlenecks
Profile
Master’s degree in Industrial, Civil or Business Engineering
1+ years of technical account management or other relevant experience
Solid technical background with hands on experience in building construction market
Knowledge of building acoustics and/or on-site experience is an asset
An ability to gasp accounts’ needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Strong project management and time management skills
Excellent English
Other languages are an asset
Offer
An interesting position within a growing international company
